Frequently asked questions

Is the packaging really discreet? Yes. Plain unbranded carton, nothing on the outside describing what is inside, and a neutral sender name. The descriptor on your card or bank statement is also neutral, so it will not read as our store name.

How long does delivery take? Estimates depend on the shipping method and are shown at checkout and on your order page. Because we ship internationally from China, allow a couple of weeks rather than a couple of days. See Shipping & delivery for the detail.

Which payment methods can I use? Cards through our payment processor, and cryptocurrency — USDT on TRC20 or ERC20, EURC, BTC and ETH. Crypto orders receive a discount, shown at checkout.

Do I need an account? No. Guest checkout works. An account only saves your addresses and keeps your order history in one place.

Can I change or cancel an order? If it has not been dispatched, yes — email us with the order number and we will cancel or amend it and refund any difference.

Can I return a product? If it is unopened and the hygiene seal is intact, within fourteen days, yes. Once the seal is broken we cannot take it back for hygiene reasons. Full detail is on the Returns page.

My tracking has not moved for days. Normal. International parcels often pause between hubs or in customs. If nothing changes for more than five working days, contact us and we will open a case with the carrier.

Will customs charge me? For the destinations we offer, import VAT and duties are prepaid by us, so nothing should be collected on delivery. If you are charged anyway, send us the receipt and we will reimburse it.

Is my data safe, and will you tell anyone what I bought? We never disclose the contents of an order to anyone outside the delivery chain, and nothing on the outside of the parcel reveals it. Read the Privacy policy if you want the detail.

How do I clean and care for a silicone or TPE product? Follow the care sheet included with the product and the instructions on the product page. Use only the cleaning agents we recommend — solvents and alcohol-based cleaners can degrade the material and are not covered by warranty.

Something is wrong with my order. Email support@example.com with your order number. We answer within one working day.